Return & Refund Policy

We want you to feel confident when shopping with Airflex. This page explains how to request a return, what happens if an item arrives with a problem and how approved refunds are processed.

Return request window

Contact us within 30 business days after delivery to request a return. Email info@airflexholder.com with your order number, reason for the return and photographs where relevant.

Please do not send your item to the business address without receiving return instructions. After reviewing your request, we will provide the applicable return address and instructions.

Eligibility for change-of-mind returns

For a change-of-mind return, items should be unused, unwashed, undamaged and in their original packaging, with all included components. We review each request using the details provided. This policy does not limit statutory consumer rights.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us promptly and include clear photographs and your order number. Where the issue is verified, we will arrange an appropriate remedy under applicable law, including a replacement or refund.

Return shipping costs

For non-defective, change-of-mind returns, the customer is responsible for return shipping costs. If we sent a damaged, defective or incorrect item, Airflex covers the return shipping costs. Contact us for instructions before sending the item.

Refunds

Once an eligible return is received and approved, we aim to process the refund to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to make the funds visible. If you have a question about a refund, contact us with your order number.

Order cancellations

If you wish to cancel, contact us as soon as possible. If an order has already shipped, it may need to follow the return process instead.

Contact us

Email info@airflexholder.com or call +1 443-277-7389. Business hours are Monday–Friday, 9:00 AM–6:00 PM.